Below you will find our most frequently asked questions (FAQ's) about how the online logo process works. Under each question we've provided a brief excerpt of the answer, but you can see the full answer by clicking on the question. You can also scroll down the page to read all of the questions and answers.
What should be my first step?
...look around the web and see what types of logos you like...
What are the different logo types?
...Graphical Representation...LogoType...Illustrated...
How do I order my logo?
...submit the online order form, and a designer will contact you...
How do I pay for my logo?
...Visa, Mastercard, Company Checks, Personal Checks, or Money Orders...
How will I see my logo designs?
...initial designs will be posted to a personal web page for viewing...
How long before I see my first designs?
...you will usually see your first designs within 2 to 4 business days...
How long will it take to get the finished logo design?
...within one to three weeks; however, much of this depends on you...
How do you deliver my logo?
...final logo designs will be sent electronically via e-mail and/or on a CD...
Do you keep my logo on file?
...all artwork is archived both on hard drives and CD...
What are the different file formats?
...AI...EPS...GIF or JPEG...TIFF...
What file formats will I receive?
...EPS for printing facility...GIF or JPEG for web...TIFF for desktop publishing...
How do Vector images and Raster (pixel) images differ?
...Vector images can be resized without loss of image quality...
What is the difference between Starter Logos and Custom Logos?
...Starter logos require less design time than custom logos, and...
How do design versions differ from design revisions?
...After you choose a version, we get to the revision stage. Revisions are...
What if I want to change directions in the middle of a job?
...once a version has been chosen, any major changes will result in...
What if I don't like my logo?
...Refund Policy: After viewing your inital designs, you may choose...
Do you accept credit cards?
...Visa, Mastercard, Discover, and American Express...
Do you have client references?
...Yes, we are quite proud of our client feedback...
Can Rondar Logos create our web site too?
...we also offer web site design services. Website design...
Graphic Design Terminology
...RGB Color: Colors are formed with a mixture of Red, Green and Blue...
Rondar Philosophy
...Dynamic Design...Personal Communication...First Rate Customer Service...
Your first step should be to look around the web and see what types of logos you like. Every time you see a logo or graphic that you like, make a note of the web address. Knowing what you're looking for will make the design process much easier and faster.
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What are the different logo types?
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Graphical logos contain an integrated graphic of some sort. The design can be representational or abstract in nature. |
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Font logos contain only font elements. The actual font elements are used in various combinations to form the design. |
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Illustrated logos include elements that have been drawn by hand. |
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How do I order my logo?
It's easy! Just fill in and submit the online order form, and a designer will contact you
within 24 hours. If you have any questions before ordering, you may e-mail customer service at
cs@rondarlogos.com.
Once you have submitted your form, you can click on the link button provided and pay with a credit card
through PayPal; or you may send one of the other payment types listed below.
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How do I pay for my logo?
Rondar Logos accepts the following forms of payment: Visa, MasterCard, Discover, American Express, and eChecks through
PayPal, Company Checks, Personal Checks, or
Money Orders.
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How will I see my logo designs?
Your initial designs will be posted to a personal web page for viewing. On that page there
will be messages for you, along with your assorted designs. Once a version has been selected, revisions will also be posted on that page.
Your personal web address will be sent to you via email, and we will also e-mail you when
revisions have been posted to the site.
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How long before I see my first designs?
We start the designing process the same day that payment is received, and
you will see your first designs within 2 to 4 business days.
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How long will it take to get the finished logo design files?
Most logos are completed within one to three weeks; however, much of this depends on you.
Since revisions are started as soon as we receive your feedback, the sooner you reply, the
sooner you get your finished logo. If you reply the same day that versions and revisions
are posted, then your final logo will most likely be ready within the time frame above. On the
other hand, if you only answer your email once a week, then the process will probably take
longer.
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How is my logo delivered?
Each final logo design will be sent electronically via e-mail and/or on a CD. The delivery method will depend on the file
sizes and the quantity of file types desired. There will be a description
for each file in the e-mail message and/or an index file on the CD. To save time and storage space, we will most likely
send the files in zipped format if they are delivered via e-mail.
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Do you keep my logo on file?
Yes, all artwork is archived on hard drives and CD.
Should you lose the master copy of your logo, feel free to contact us for a replacement.
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What are the different file formats?
What file formats will I receive?
How do Vector images and Raster (pixel) images differ?
What is the difference between Starter Logos and Custom Logos?
How do design versions differ from design revisions?
What if I want to change directions in the middle of a job?
What if I don't like my logo?
Once you have entered the final revision stage, a partial refund will be given.
We will tally up the hours spent designing, and subtract them from
your payment. If a refund is due, it will be sent promptly.
Our normal hourly rate is $50.00 per hour.
If the final logo has been approved and your new logo files have been
delivered, no refunds will be given.
Do you accept credit cards?
Do you have client references?
Can Rondar Logos create my web site too?
Graphic Design Terminology:
Rondar Logos Philosophy
AI stands for Adobe Illustrator - this is the default file format for that designing program.
During the creation process, we work in AI format. This file is editable both with PC or MAC
software.
This is the format that we create for your Printing Facility. It contains font and color
information. This format can also be imported into most PC and MAC publishing software.
This is the file you will use on your web site and email
templates. It will be optimized for crisp, quick loading.
This format can be imported into most PC and MAC applications. Simply insert into
Word documents to print your own color letterheads, envelopes and business cards.
Just minutes after delivery, you can see your printed logo! (color printer recommended)
This file can be used for full color printing, however we suggest using your Vector
EPS file for printing facilities since the size can be adjusted without affecting clarity.
Note: Due to resolution, the file size may be very large.
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1 - Adobe Illustrator Vector EPS file for your Printing Facility. It is suggested that you make
backup copies of this file.
1 - 72dpi GIF or JPG file for Web use. (The amount of shading in your image will determine the
file format.) Please do not use this file for printing. This is a screen resolution file only,
and it will not print clearly.
1 - 300dpi CMYK TIFF for desktop publishing on your own PC. Use this file to create your own
letterheads, envelopes and business cards. (Color printer recommended)
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Vector images are created in a Vector drawing program, such as
Adobe Illustrator, and are stored mathematically, rather than by pixels like raster images.
This means that they can be resized in a Vector drawing program, without loss of
image quality. For this reason, most logos are created in Vector format.
Vector images are perfect for printing, since they have unlimited resolution.
Here is an example.
Normal Vector Image
Enlarged Vector Image
Advantages of the Vector file format:
Disadvantages of the Vector file format:
Raster images can be created in a photo program, such as Photoshop, or basic drawing programs
like Paint or Paintbrush. Rather than being stored mathematically like vector images, raster
images are stored in pixels. Pixels are basically tiny blocks that create an image when put
together. If a raster (or pixelated) image is enlarged, it will lose all definition. Here is
an example:
Normal Raster Image
Enlarged Raster Image
Advantages of Raster Images:
Disadvantages of Raster Images:
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Starter logos require less design time than custom logos, and they are solid color designs.
They do not contain any gradient or special effects.
Custom logos can use a variety of solid colors, gradient effects, and special effects. You get
more versions to choose from and you also receive unlimited revisions.
Illustrated Logos are also considered custom logo designs, but we spend about twice the time on
these custom logos. The images are actually drawn by hand and then converted to graphic files.
The entire logo can be hand-drawn, or the illustrated portions can be incorporated with graphic
elements and/or a typed font title.
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The first set of designs you view are called versions.
Versions are the initial logo designs that you will view.
After you choose a version, we then move to the revision stage.
Revisions are subtle changes in fonts, color or placement.
Basically, revisions refine your logo to your personal taste.
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We allow minor changes to be made over the course of the designing period at no extra charge.
We understand that businesses can change rather suddenly. However, once a version has been
chosen, any major changes will result in additional charges - depending upon the amount
of work that has already been done.
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After viewing your inital designs, you may choose to proceed
with future versions; go into the final revision stage; or request a full refund. A full refund may be requested
at any time up until the final revision stage.
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Yes, we accept Visa, MasterCard, Discover, and American Express through
PayPal.
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Yes, we are quite proud of our client feedback. Feel free to browse some of the letters that
we have received over the years on our client
feedback page.
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Yes, we also offer web site design services. Website design services are offered at $50 an hour.
We also design and maintain RondarLogos.com.
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RGB Color: Colors are formed with a mixture of Red, Green and Blue.
Mostly used for web purposes, such as GIF and JPG files. Your monitor is also RGB.
CMYK Color: Colors are formed with a mixture of Cyan, Magenta,
Yellow and Black. Used in 4 Color (Full Color) printing process. When you print a website
page or graphic, your printer changes it from RGB to CMYK color.
Low resolution: 72 dpi - used for GIF and JPG.
72 dpi is also the resolution of your monitor.
High resolution: 300 dpi or above - used for desktop publishing and commercial
printing.
Unlimited resolution: Vector files can be resized indefinitely - so they have unlimited
proportions and resolution.
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All designs are original - We never use clipart.
We always use the latest in Vector drawing programs.
Logo designs are ready quickly and on time.
We are perfectionists. We never give less than 100 percent.
We maintain constant communication via email.
We don't use auto responders - You always get direct communication with human beings.
All e-mails are answered within 24 hours by your logo designer.
We set up a personal web page for to view your logo designs.
Final artwork can be e-mailed directly to your local printing facility.
For no extra charge, we will work with your Printer directly via email.
Clients respond to our logo services with impeccable reviews.
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